Before you request deletion
You can clear your chat history yourself, at any time, from inside the Aura app — you do not need to delete your account to do that.
Deleting your account is permanent and removes your access to Aura entirely.
01How to request deletion
Email the support team from your university email address. Include the details below so your identity can be verified.
Send a deletion request
Include the following in your email:
- badge Username / User ID The ID you use to sign in to Aura
- school University ID Roll number or staff ID, if you have one
- edit_note Reason for deletion Optional — it helps us improve the app
schedule
Requests are normally completed within 30 days.
02What happens next
- We verify your identity Support confirms the request came from the account holder.
- Your account is disabled or deleted Depending on university policy, the account is deactivated or removed permanently.
- Your sign-in credentials are invalidated Any tokens stored on your devices stop working immediately.
- Remaining chat history is deleted Any conversations still linked to your account are removed.
03Data that may be retained
Some information may be kept where applicable law, regulation or Aditya University policy requires it. Anything retained is held only for legal, security or compliance purposes, and is not used for any other reason.
04Need help?
Contact support
- Support
- support_tt@adityauniversity.in
- Website
- aura.adityauniversity.in
- Developer
- Aditya University
- Privacy
- Read the privacy policy